Terms & Conditions/Privacy Policy
1. Terms & Conditions
1. Introduction
These Terms govern your use of PhysioPrime, a platform that connects users with independent physiotherapists and occupational therapists for home visit services.
By using the app, you agree to these Terms.
2. Nature of Service
PhysioPrime is a technology platform only, not a healthcare provider
All therapists are independent professionals, not employees
PhysioPrime does not provide medical advice, diagnosis, or treatment
All therapists are independent professionals, not employees
PhysioPrime does not provide medical advice, diagnosis, or treatment
3. User Eligibility
Must be 18 years or older
Must provide accurate and complete information
Must provide accurate and complete information
4. Booking & Payments
Booking confirmed only after successful payment
Prices may vary based on location and service type
Payments are processed via secure third-party gateways
Prices may vary based on location and service type
Payments are processed via secure third-party gateways
5. Cancellation & Refund Policy
More than 2 hours before → Refund (after platform fee deduction)
Within 2 hours → No refund
After session starts → No refund
Therapist cancels → Full refund or reschedule
User not available → No refund
Emergency cases → Refund at company discretion
After session starts → No refund
Therapist cancels → Full refund or reschedule
User not available → No refund
Emergency cases → Refund at company discretion
6. User Responsibilities
Provide correct address/contact
Maintain respectful behavior
Follow therapist guidance
Maintain respectful behavior
Follow therapist guidance
7. Platform Rights
Suspend or terminate accounts for misuse
Modify services, pricing, or policies anytime
Modify services, pricing, or policies anytime
8. Limitation of Liability
Not responsible for treatment outcomes
Not liable for indirect or incidental damages
Not liable for indirect or incidental damages
9. Intellectual Property
All content belongs to PhysioPrime
Unauthorized use is prohibited
Unauthorized use is prohibited
2. Privacy Policy
1. Information We Collect
Name, phone number, address
Booking details
Payment details (processed securely via third parties)
Booking details
Payment details (processed securely via third parties)
2. How We Use Data
To provide and manage bookings
To connect users with therapists
To improve services
To connect users with therapists
To improve services
3. Data Sharing
We may share data with:
Therapists (for service delivery)
Payment providers
Legal authorities if required
Therapists (for service delivery)
Payment providers
Legal authorities if required
4. Data Security
We use reasonable security measures, but no system is 100% secure
5. User Rights
You can request to update or delete your data
Contact support for requests
Contact support for requests
6. Cookies & Tracking
App may use basic tracking for performance and analytics
7. Policy Updates
We may update this policy anytime
3. Medical Disclaimer
PhysioPrime does not provide medical advice
All services are provided by independent physiotherapists and occupational therapists
Users should consult a doctor before starting therapy
PhysioPrime is not responsible for injury, complications, or results
4. Consent Agreement
Before booking, show this:
“I understand that PhysioPrime is a platform connecting me with independent physiotherapists/occupational therapists. I voluntarily agree to receive therapy services and accept all risks associated with treatment.”
5. Refund Policy
Clear No Refund after service starts
Clear No refund for last-minute cancellation
Clear No refund for last-minute cancellation