Terms & Conditions, Privacy Policy & Medical Disclaimer
Please read these terms carefully before using PhysioPrime. Your well-being and security are our top priorities.
1. Terms & Conditions
1. Introduction
These Terms govern your use of PhysioPrime, a platform that connects users with independent physiotherapists and occupational therapists for home visit services. By using the app, you agree to these Terms.
2. Nature of Service
PhysioPrime is a technology platform only, not a healthcare provider. All therapists are independent professionals, not employees. PhysioPrime does not provide medical advice, diagnosis, or treatment.
3. User Eligibility
Must be 18 years or older and must provide accurate and complete information during registration.
4. Booking & Payments
Booking is confirmed only after successful payment. Prices may vary based on location and service type. Payments are processed via secure third-party gateways.
5. Cancellation & Refund Policy
- More than 2 hours before → Refund (after platform fee deduction)
- Within 2 hours → No refund
- After session starts → No refund
- Therapist cancels → Full refund or reschedule
6. User Responsibilities
Provide correct address/contact, maintain respectful behavior, and follow therapist guidance during sessions.
7. Platform Rights
Suspend or terminate accounts for misuse. Modify services, pricing, or policies at any time.
8. Limitation of Liability
Not responsible for treatment outcomes or liable for indirect or incidental damages arising from service use.
9. Intellectual Property
All content belongs to PhysioPrime. Unauthorized use of logos, text, or interface is prohibited.
3. Medical Disclaimer
PhysioPrime does not provide medical advice. All services are provided by independent physiotherapists and occupational therapists.
Users should consult a doctor before starting therapy. PhysioPrime is not responsible for injury, complications, or results.
check_circle 4. Consent Agreement
2. Privacy Policy
1. Information We Collect
Name, phone number, address, booking details, and payment details (processed securely via third parties).
2. How We Use Data
To provide and manage bookings, connect users with therapists, and improve service quality.
3. Location Data
PhysioPrime collects precise location data of users to identify customer location and help physiotherapists reach the service address. Location data is collected even when the app is closed or not in use, only when permitted, in the background for active service requests.
4. Data Retention
User data is retained for up to 2 years or as required by applicable laws. After this period, data is securely deleted or anonymized.
5. Data Sharing
We may share data with therapists (for service delivery), payment providers, and legal authorities if required.
6. Data Security
We use reasonable security measures, but no system is 100% secure. We prioritize encryption for all sensitive data transfers.
7. User Rights
You can request to update or delete your data by contacting our support team.
8. Cookies & Tracking
The app may use basic tracking for performance metrics and analytics to improve user experience.
9. Policy Updates
We may update this policy at any time. Changes will be notified through the app interface.
5. Refund Policy
Clear "No Refund" policy after service starts. Clear "No Refund" for last-minute cancellations within the 2-hour window.
Exceptions for medical emergencies are reviewed at company discretion.
